![icon](/sites/default/files/2020-11/1_CCS_ICON_image%20only_Consumer%20Centric.png)
以消費者為中心
在顧客消費旅程中的各個階段營造良好的體驗
於不同渠道透過有效的溝通方式,了解消費者需要
由心出發服務顧客,於消費過程中提供增值服務,不斷超越消費者期望
![icon](/sites/default/files/2020-11/2_CCS_ICON_image%20only_Conforming%20to%20Commitment.png)
信守承諾
展示兌現服務承諾,贏得消費者的信心和信任
誠實透明,避免過度承諾或缺乏承擔
時刻為消費者提供最佳、最可靠的產品及服務
![icon](/sites/default/files/2020-11/3_CCS_ICON_image%20only_Championing%20Quality.png)
追求品質
透過不斷改進,提升業務流程、產品及服務質素
充分善用資源及科技,持續改進服務質素
積極地發掘改善機會及解決相關問題
![icon](/sites/default/files/2020-11/4_CCS_ICON_image%20only_Caring%20for%20Staff.png)
關愛員工
為員工提供友善的工作環境,互相信任和尊重
鼓勵團隊合作及開放的溝通,提升公司整體績效
為員工提供知識及技能培訓,並透過嘉許員工及提供不同機會,支援員工發展
審核程序
參與企業須按以上計劃準則,通過下列3項評審程序。
- 自我評估
參與企業須按時完成自我表現評估,闡述曾經實施與關愛消費者有關的措施或經營策略。參與企業可能需要提供相關資訊或文件佐證。
- 訪談
主辦單位會安排與參與企業進行訪談,以了解其經營詳情及對消費者關顧的程度。
- 消費者問卷調查
主辦單位將委任第三方機構進行消費者問卷調查,評估消費者對參與企業在關愛消費者方面的滿意度。
可享權益
參與計劃之得益及權益
榮獲「貼心企業」殊榮的機構可獲以下權益:
- 「貼心企業」證書乙張
- 「貼心企業」獎座乙個
- 參加GS1 HK年度頒獎典禮(乙席)
- 於市場推廣物品上使用「貼心企業」標誌一年
媒體報導機會
獲嘉許為「貼心企業」的機構將有機會於以下媒體受到表揚,宣揚企業重視顧客體驗、以消費者為中心的品牌形象。
- *「貼心企業嘉許計劃 +」獨家尊享:電視廣告曝光機會
- 新聞稿
- 報紙/雜誌特刊
- 社交媒體
- 香港貨品編碼協會網站
- 香港貨品編碼協會 “Business Connect” 雜誌
- 香港貨品編碼協會之每月快訊及電郵推廣
*僅適用於「貼心企業嘉許計劃+」得獎者
報名程序
報名資格
已營運最少1年的香港貨品編碼協會會員
報名方法
請將下列文件傳送至電子郵箱: consumercaring@gs1hk.org
1.填妥的申請表格
2.商業登記證副本
3.商標圖像(.ai及.jpg /.png檔案各一)
報名費用
申請 | 續延申請 | 2024「貼心企業嘉許計劃 +」 |
---|---|---|
港幣$9,000 |
港幣$7,500 |
港幣$ 54,000 |
(包括年度頒獎典禮門券乙張)
-所有已收取費用均不可退回及不可轉讓
付費方式
請於遞交報名表後14日內以劃線支票繳付申請費用,支票抬頭:「香港貨品編碼協會有限公司」。支票背面請附上公司名稱、聯絡人姓名及電話,並以郵寄方式或親身遞交至本會辦公室(香港灣仔告士打道160號海外信託銀行大廈22樓)。
獲嘉許企業
貼心企業2023
「十年+ 賞」
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「十年賞」
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「五年+ 賞」
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「五年賞」
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連續兩年或以上的貼心企業
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活動詳情
2022年
全日
香港灣仔告士打道160號OTB大廈22樓
英文及中文
會員價:
HK$7,500